Return and Refund Policy

Effective Date: 2026-03-06

1. Overview

At Elevate Fit Well, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through elevatefitwell.com.

Elevate Fit Well is operated by RZ Royals Luxuries LLC, a registered limited liability company based in Wayne, New Jersey, United States.

Summary

  • Business: Elevate Fit Well, operated by RZ Royals Luxuries LLC
  • Region: United States
  • Return window: 30 days from delivery; damage or defects must be reported within 48 hours of delivery
  • Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
  • Return shipping: Customer is fully responsible for all return shipping costs. We do not provide prepaid return labels.
  • Restocking fee: 25% of the product price for all approved returns
  • Shipping: Free standard shipping on all orders
  • Estimated delivery time: 3–9 business days from order confirmation
  • Order cut-off time: 2:00 PM EST — orders placed after this time will be processed the next business day

Fulfillment Disclosure: Elevate Fit Well, operated by RZ Royals Luxuries LLC, is an online retail store. Products are sourced from third-party suppliers and fulfilled directly from our supplier network. As a result, delivery times may vary slightly depending on your location and product availability. All products are quality-reviewed before being listed on our store.

Health & Wellness Disclaimer: The products sold on elevatefitwell.com are intended for general fitness and wellness use only. They are not intended to diagnose, treat, cure, or prevent any medical condition or disease. Results may vary. Always consult a qualified healthcare professional before beginning any new fitness, supplement, or wellness routine, especially if you have a pre-existing medical condition, are pregnant, nursing, or taking medication. Elevate Fit Well and RZ Royals Luxuries LLC make no medical claims regarding any product sold on this site.

2. Contact Information

To start a return or report damage, contact our customer service team:

  • Business: Elevate Fit Well, operated by RZ Royals Luxuries LLC
  • Email: support@elevatefitwell.com
  • Phone: 862-319-3099
  • Address: RZ Royals Luxuries LLC, 219 Valley Road, Wayne, New Jersey 07470, United States

Hours: Monday to Friday, 9 AM to 5 PM EST

3. Shipping Information

We offer free standard shipping on all orders within the United States. No minimum purchase required.

  • Order Cut-Off Time: 2:00 PM EST. Orders placed after 2:00 PM EST will be processed the following business day.
  • Processing Time: 1–2 business days
  • Estimated Delivery Time: 3–9 business days from order confirmation
  • Carrier: Orders are shipped via standard carriers (USPS, UPS, FedEx, or similar)

Delivery times are estimates and may vary due to carrier delays, weather, or high-demand periods. Once your order ships, you will receive a tracking number via email.

Please note: As products are fulfilled through our supplier network, your order may arrive in separate packages if multiple items are ordered.

4. Eligibility for Returns

Returns are accepted under the following conditions:

  • The item arrived damaged, defective, or incorrect
  • The customer wishes to return a new, unused item within the policy window
  • Damage or defects were reported within 48 hours of delivery
  • The product is returned within 30 days of delivery
  • The item is unused and includes all original packaging and accessories

Items must be in new, uninstalled condition. Used or installed products cannot be returned unless defective upon arrival.

5. Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at support@elevatefitwell.com or 862-319-3099. Please include:

  • Your order number
  • Photos clearly showing the damage or issue
  • A brief description of the problem

We will review the information and, if approved, provide return instructions. Please note that customers are responsible for all return shipping costs. We do not provide prepaid return labels.

6. Return Shipping and Fees

Return Shipping Costs: The customer is fully responsible for the cost of return shipping. We do not provide prepaid return labels under any circumstances. We recommend using a trackable shipping method, as we are not responsible for items lost in transit during the return process.

Please ship the item within 7 days of receiving return approval from our team.

Restocking Fee: All returned items are subject to a 25% restocking fee based on the product price. This amount will be deducted from your refund total. Exchanges for the same item will not incur a restocking fee.

7. Refunds and Replacements

  • After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
  • Refunds are issued to the original payment method within 7 business days after approval
  • The 25% restocking fee will be deducted from the refund amount
  • If you prefer, we can send a replacement item instead of a refund

8. Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions outlined above. Replacement items are shipped once the returned item is received and approved. Exchanges for the same item are not subject to a restocking fee.

9. Non-Returnable Items

We cannot accept returns for:

  • Items where damage or defects were reported after 48 hours of delivery
  • Items damaged due to misuse, neglect, or improper use
  • Personalized, custom-made, or perishable goods
  • Intimate or sanitary products such as underwear, swimwear, or personal care items (unless sealed and unused)
  • Gift cards and downloadable digital items
  • Items returned without prior approval from our customer service team

10. Cancellations

  • Orders may be canceled before shipment for a full refund
  • To cancel, contact us immediately at support@elevatefitwell.com or 862-319-3099
  • Once an order has shipped, cancellations are not possible. You must follow the return process outlined above.

11. Health & Wellness Disclaimer

Products sold on elevatefitwell.com are designed to support general fitness and wellness goals. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Individual results may vary and are not guaranteed.

Before using any fitness equipment, supplement, or wellness product, please consult with a licensed healthcare provider, particularly if you:

  • Have a pre-existing health condition
  • Are pregnant or nursing
  • Are currently taking prescription medication
  • Are under the age of 18

Elevate Fit Well and RZ Royals Luxuries LLC are not liable for any injury, adverse reaction, or health outcome resulting from the use or misuse of any product purchased through our store.

12. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

13. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting to our website.

By purchasing from Elevate Fit Well, you agree to this Return and Refund Policy.

Elevate Fit Well, operated by RZ Royals Luxuries LLC
support@elevatefitwell.com
862-319-3099
219 Valley Road, Wayne, New Jersey 07470, United States