Shipping policy

Effective Date: 2026-03-06

1. Introduction

At Elevate Fit Well, operated by RZ Royals Luxuries LLC, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on elevatefitwell.com.

  • Service name: Standard Shipping
  • Price: Free — on all orders, no minimum required
  • Order cut-off time: 2:00 PM EST (orders placed after this time are processed the next business day)
  • Processing time: 1 to 2 business days
  • Transit time: 2 to 7 business days
  • Total estimated delivery: 3 to 9 business days from order confirmation
  • Destination: United States
  • Coverage: All products unless a product page states otherwise

Fulfillment Disclosure: Elevate Fit Well fulfills orders through a network of third-party suppliers. Your order may ship directly from our supplier and may arrive in separate packages if multiple items are ordered. All products are quality-reviewed before being listed on our store.

2. Shipping Destinations

United States

  • We currently ship to addresses within the United States only.
  • We do not ship to P.O. boxes that cannot accept carrier delivery.

Future Expansion

We plan to add more regions in the future. When we do, this page will be updated accordingly.

3. Shipping Costs

  • Standard Shipping: Free on all orders shipped within the United States. No minimum purchase required.

All shipping costs are shown at checkout. There are no hidden fees from us. Local taxes at checkout still apply when required by law.

4. Order Cut-Off Time & Handling

Our daily order cut-off time is 2:00 PM EST, Monday through Friday.

  • Orders placed before 2:00 PM EST on a business day will begin processing the same day.
  • Orders placed after 2:00 PM EST, or on weekends and holidays, will begin processing the next business day.

Processing time: 1 to 2 business days after order confirmation.

Business days are Monday through Friday, excluding U.S. federal holidays.

5. Delivery Time

Total estimated delivery time is 3 to 9 business days from the date of order confirmation. This includes both our handling/processing time and the carrier's transit time.

If an item requires additional processing time, the product page will display a note that overrides the general timing above.

Delivery times are estimates and may vary due to carrier delays, weather conditions, or high-demand periods. We are not responsible for delays caused by the carrier once the order has been dispatched.

6. Shipping Methods and Carriers

Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.

Shipment Tracking

Every shipment includes tracking. You will receive a tracking link by email once your order has shipped.

Insurance

Shipments are insured against loss or damage in transit. Contact us immediately if there is an issue with your delivery.

7. Order Tracking

After your order ships, you will receive an email with your tracking number and a link to follow your delivery in real time. If you have not received a tracking email within 3 business days of placing your order, please contact us at support@elevatefitwell.com or 862-319-3099.

8. Delivery Issues

Delayed or Lost Packages

If your delivery exceeds the 3 to 9 business day estimated window, please contact us:

Marked Delivered but Not Received

  • Confirm your shipping address on your order confirmation.
  • Check with neighbors, building management, or a secure location near your door.
  • Wait 24 hours — carriers sometimes mark packages as delivered slightly early.
  • Contact us so we can assist with a carrier trace.

Damaged Packages

  • Photograph the outer packaging and the damaged item immediately upon receipt.
  • Contact us within 48 hours of delivery at support@elevatefitwell.com with your order number and photos.

We will arrange a replacement or refund as appropriate upon review.

9. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the missing item details. Please note that orders with multiple items may ship in separate packages from different suppliers — check your tracking emails before reporting a missing item.

We will send the missing item or issue a refund upon confirmation.

10. Returns and Refunds

We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. See our full Return and Refund Policy for complete details. Key highlights:

  • Return shipping: Customer is fully responsible for return shipping costs. We do not provide prepaid return labels.
  • Restocking fee: A 25% restocking fee applies to all approved returns.
  • Refund timing: Refunds are processed within 7 business days after we receive and inspect the returned item, to the original payment method.

11. Address Accuracy

Please enter your shipping address carefully at checkout. We are not responsible for deliveries made to addresses entered incorrectly by the customer.

If a package is returned to us due to an address issue, we will contact you to arrange reshipment. Any applicable reshipment fees will be the responsibility of the customer.

12. Health & Wellness Disclaimer

Products sold on elevatefitwell.com are intended for general fitness and wellness use only. They are not intended to diagnose, treat, cure, or prevent any medical condition or disease. Results may vary. Please consult a qualified healthcare professional before using any fitness or wellness product, especially if you have a pre-existing health condition, are pregnant, nursing, or taking medication.

Elevate Fit Well and RZ Royals Luxuries LLC are not liable for any injury or adverse outcome resulting from the use of products purchased through our store.

13. Contact

  • Business: Elevate Fit Well, operated by RZ Royals Luxuries LLC
  • Email: support@elevatefitwell.com
  • Phone: 862-319-3099
  • Address: RZ Royals Luxuries LLC, 219 Valley Road, Wayne, New Jersey 07470, United States
  • Service hours: Monday to Friday, 9 AM to 5 PM EST

14. Changes to This Policy

We may update this Shipping Policy from time to time. Changes take effect immediately upon posting to this page.

Thank you for shopping with Elevate Fit Well, operated by RZ Royals Luxuries LLC.